Effective Date: 2024.12.20
At Romantic Rebels, we prioritise customer satisfaction and aim to make the return process seamless. If you’re not completely satisfied with your purchase, we’re here to help. Please review the following guidelines for returning items, applicable to both domestic and international customers.
1. Return Eligibility
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Domestic Customers (South Korea):
- Returns must be initiated within 7 days of receiving the order, and we must receive the returned item within 7 days from the return approval date.
- Returns must be initiated within 7 days of receiving the order, and we must receive the returned item within 7 days from the return approval date.
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International Customers:
- Returns must be initiated within 7 days of receiving the order, and we must receive the returned item within 14 days from the return approval date.
Conditions for Return:
- Items must be in their original condition, unworn, unwashed, with all tags and packaging intact.
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Non-Returnable Items:
- Earrings and other jewelry that directly contact the skin, for hygiene reasons.
- Custom or personalized items (e.g., engraved jewelry).
2. Return Process
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Initiate a Return:
- Contact us at hej@romanticrebels.com within the return period (7 days for domestic customers and international customers).
- Provide your order number, details of the item(s), and the reason for the return.
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Approval:
- Once your return request is approved, we will provide the return address and a prepaid shipping label for your convenience.
- Once your return request is approved, we will provide the return address and a prepaid shipping label for your convenience.
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Shipping:
- Use the prepaid shipping label provided to send the item back. Ensure the item is securely packaged to avoid damage during transit.
- Use the prepaid shipping label provided to send the item back. Ensure the item is securely packaged to avoid damage during transit.
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Receipt Confirmation:
- We must receive the returned item within the specified timeframe:
- 7 days for domestic returns (South Korea).
- 14 days for international returns.
- We must receive the returned item within the specified timeframe:
3. Refund Process
- Refunds will be processed within 7 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method or as store credit, depending on your preference.
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Shipping Fees:
- For eligible returns, Romantic Rebels covers the cost of return shipping.
- Original shipping fees are non-refundable unless the item is defective or incorrect.
4. Exceptions
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Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately at hej@romanticrebels.com.
- Include clear photos and a description of the issue.
- We will arrange for a replacement or a full refund, including all shipping costs.
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Late Returns:
- Items not received within the return period may not be eligible for a refund unless an exception is granted.
5. Important Notes
- Hygiene Exception for Earrings: Earrings cannot be returned once the packaging is opened due to hygiene concerns.
- Color and Size Variations: Slight differences in color or size due to display settings or manufacturing tolerances are not considered defects.
- Secure Packaging: Please package items securely to prevent damage during return shipping. Romantic Rebels is not responsible for items damaged in transit due to insufficient packaging.
6. Contact Information
For any questions or assistance with returns, please contact us:
- Email: hej@romanticrebels.com
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Business Address: 서울특별시 동작구 신대방동 686-48 동작협성휴포레시그니처 오피스동 551호
551, Office Building, Dongjak Hyeopseong Huefore Signature, 686-48 Sindaebang-dong, Dongjak-gu, Seoul, South Korea